Refunds and Returns

Returns and Refunds We reserve the right to modify reject of cancel your order if becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. See below for Returns/Refunds info.

Right to Cancel Order

You have 14 days from day of purchase to cancel your order and must let us know you want to cancel your order during the cancellation period. If you want to cancel your order within 14 days which has not been despatched, email us at artlabdesign@btinternet.com to notify you want to cancel your order, or by text/phone to 07592028479. We can then refund you the value of goods and postage. We will reimburse you as soon as possible and within 14 days.

Right to Return

Return requests must be made within 14 days after the receipt of your product. If you cancel products that have already been despatched, then please return them to us as soon as possible with the Returns Label and in the original condition and packaging with tags by mail.

We will accept requests for refunds on the following:

product is damaged

Product is the wrong size

Product does not meet customer expectations

You will need to pay the postage for the return of the goods. We will not be responsible for any damage or loss of goods during the transit . When we receive the returned goods we will refund or exchange for you within 14 days. We will reimburse you through the same form of payment from your purchase with us. If you prefer to be reimbursed another way please let us know by email.